The booking constitutes a binding contract which commits the company and the holder of the booking to comply with the conditions reflected in this document.
The owner of the booking is the person who appears as the client in the booking details. He/she must stay for the entire period of the stay and will be the contact between the members of the stay and the company, as well as being responsible for informing the rest of the members of the stay about the contents of this document and the rules of the Morillo de Tou Holiday Centre and for ensuring that they are complied with, as well as any other communication from the company.
The reservation is personal and non-transferable. The transfer of a reservation to another holder is only possible with the express authorisation of the holiday centre.
No reservation shall be considered accepted until written confirmation has been received from the Morillo de Tou Reservations Department. The reservation will be firm when, once the requested payment on account has been received, the aforementioned confirmation has been sent. Acceptance of the booking by the holder implies acceptance of these conditions and the rules of the Holiday Centre.
Reservation period
The Holiday Centre will open the booking period for the following season once the corresponding rates have been set and published (beginning of December approx.). Information about the opening of the booking period will be posted on the website www.morillodetou.com and on our social media profiles.
Booking through the website
All bookings made through the website must be subsequently validated by the Reservations Department. The Reservations Department will respond to requests within a maximum of 3 days.
Advance booking
In the days following the booking, the holder of the reservation must formalise it by making a deposit of the amount requested as an advance payment (30% of the total amount of the reservation). Once the deposit has been received, a confirmation message will be sent with all the details and conditions of the booking.
If the aforementioned advance payment is not received within the stipulated period (two weeks from the date of booking or 14 calendar days), the Holiday Village may unilaterally cancel the booking and dispose of the accommodation requested. However, the holder of the booking will be informed via the means of contact provided by him/her.
Advance payment in case of modification of the reservation
In the event that the holder of the reservation makes a modification to his reservation, already confirmed with a pre-payment, which implies a considerable increase in the total of his reservation, the Holiday Centre may request an additional advance payment to the pre-payment already made, until the sum of both reaches 30% of the total of the reservation.
Tariffs
All rates include VAT and taxes in force on the date of contracting. The amount of the reservation may only be modified in the event of a computer or typographical error, being updated to the rate in force in this case, at the time the hypothetical error is discovered and can be notified to the client for acceptance.
Discounts and offers cannot be accumulated. For the final application of the discounts, membership of the corresponding group must be duly justified (proof of payment of trade union dues for at least 6 months in the case of members of CCOO and UGT and membership card for large families, and other discounts with Associations), and the original documentation giving rise to the discount must be presented at the reception of the Centre, at the time of entry or at the time of payment of the stay, otherwise the amount of the stay will be charged without discount.
Timetables
Reception opening hours are from 09:00 to 16:00h in low season*. In July and August, from 08:00 to 22:00h. *Except weekends, long weekends and events.
To arrange key collection outside these times, it will be necessary to contact the Holiday Centre (974500793 - info@morillodetou.com - Whatsapp: 650500793)
Check-in time is from 16:00h (14:00h in low season) and check-out time on the day of departure is before 10:00h (12:00h in low season). There is the option, upon request and subject to availability, to contract a "Late Check-Out", to leave at 17.00 h paying an additional supplement; also to enter earlier, free of charge. These services are always subject to availability.
The time restrictions detailed in the previous paragraph shall not apply to the rest of the facilities that the Holiday Centre makes available to its clients: restaurant, swimming pool, children's entertainment, library, etc., which may be enjoyed, within their own timetable, during the dates included in the stay.
Right of admission
In any case, the Morillo de Tou Holiday Centre reserves the right of admission.
CANCELLATION CONDITIONS
Cancellation of reservation
Cancellation of the booking by the client must always be made in writing (to info@morillodetou.com or to the postal address of the Holiday Village).
Repayment of advance payment
For the possible refund of payments made on account of a cancelled stay, the following periods and amounts are established:
- In low season: free cancellation up to 7 days in advance.
- In high season (Easter, July and August):
- Self-catering accommodationFree cancellation up to 14 days before the arrival date.
- Hostels, Hostel, CampingFree cancellation up to 7 days before the date of arrival.
In any case, and regardless of the period of notice, if the reason for the cancellation of the booking is due to force majeure and is adequately justified, the management of the Holiday Centre will consider the possible refund of the advance payment or keep it for a future stay.
If the booked stay is not occupied on the day of arrival or at the latest before 12:00 noon on the following day, the booking will expire and the Holiday Centre will be free to dispose of the accommodation, with a penalty of the full amount of the deposit paid in advance.
In the event that the cancellation of the booking is made directly by the Holiday Village, 100% of the deposit will be refunded. This cancellation will in no case entitle the customer to interest or compensation for damages. We remind you that the Morillo de Tou Holiday Centre reserves the right of admission.
Modification of reservation
Any booking modification will be subject to the availability of the requested dates and accommodation.
A change of dates or category of accommodation that represents a reduction of the total amount of the initial reservation may incur additional costs. This option is of course subject to availability.
If during the stay the client requests to bring forward the planned departure date, the management will assess the possible penalty of the days not used, depending on the reasons for the modification.
ACCOMMODATION
The maximum occupancy of the accommodation is indicated in its description and may not be exceeded in any case:
- Bungalows Ordesa/Pineta: 4 persons
- Añisclo Ecobungalows: 5 people
- Ecobungalows Escuaín: 4 people
- Adapted bungalows - Coton: 5 persons
- Flats Casa Cavero: 6 people
- Single Family Houses: 6 persons
- Hostels: depending on the type of room (indicated in their description).
Each accommodation has a free parking space next to it. In the case of coming with more than one vehicle, it will be necessary to inform the Reception.
The accommodation is delivered clean and fully equipped and the client undertakes to treat it responsibly and return it in the same condition. If any object is damaged or lost, the Holiday Centre may charge its value to the total amount of the booking. In case of loss of the key provided, a supplementary cost of 20 € will be added to the total amount of the stay.
Pets
Pets are accepted, with the corresponding added cost according to rates, in all accommodation except in Hostels and Hostels, provided that they are not classified as dangerous or potentially dangerous breeds and are properly vaccinated (vaccination card must be presented at the entrance). There is a maximum of 2 pets per accommodation, although this number may be modified at the discretion of the Holiday Centre. When checking-in, a sheet with the rules of the Holiday Centre will be handed out, which must be complied with without exception; otherwise, Morillo de Tou reserves the right to cancel the booking unilaterally, not admitting the traveller, who has already accepted the rules of the Centre when making the booking.
Visit
In order to receive visitors in the accommodation, it will be necessary to inform the Reception. Regardless of the reason for the visit, it will be necessary to identify and register the visitors. Under no circumstances may visitors who are not staying at Morillo de Tou make use of the services exclusive to clients (swimming pool, children's entertainment, etc.); in the event of non-compliance with these guidelines (unregistered visits, use of facilities and services by visitors), the Holiday Centre may charge the holder of the booking an amount double the daily price.
PRIVACY POLICY
In accordance with the European Data Protection Regulation and LO 3/2018, of 5 December, on Personal Data Protection and guarantee of digital rights, we inform you that your personal data will be stored in a file owned by Sobrarbe S.L. for the sole purpose of responding to your request. However, your data will not be passed on to third parties unless expressly permitted or required by law. We also inform you that you may exercise your rights of access, rectification and cancellation at any time by contacting Sobrarbe S.L., C/ Santa Cruz nº 8, local; 50.003 Zaragoza.
